Having signed up for new phone service with Sprint back in July of 2010, crossing over from an AT&T iPhone 4 plan, I was happy to know I was eligible for yearly upgrades. So, you might imagine the horror when I found out that Sprint changed it’s Premier Membership plan and I’d only be eligible for a partial upgrade. With the HTC EVO 3D only days away, it was time to test Sprint’s customer service.
After initially being told by a Sprint representative that she couldn’t do anything about it, I was displeased. But she left me a glimmer of hope. She said she would transfer me to account services and they might be able to help. After about 30 seconds, without saying anything, the account services rep told me he may have the solution and put me on hold for about a minute. When he came back on the line he told me everything was squared away and my eligibility was pushed through.
Now granted, this should have never happened. However, the issue quickly became a non-issue after a brief no-hassle phone call. This is what makes good customer service in my opinion—righting wrongs.
UPDATE: After a confirmation callback just to tell me everything went through, the representative went ahead and took my order for the EVO 3D. It will arrive at my house this Friday, June 24th!
